Virgin Throttling to the Extreme

clamped I wanted to grab a Linux Distro (Sabayon) and used FTP to get this, the latest was on DVD only (3.87 Gigs) and I started this I thought well within the time period for been throttled. Later I came back and it was still downloading – the speed was the trade mark 2mbits and upon speed testing – was confirmed I was been throttled.I went off and checked the numbers – after all how was I expected to use my connection now?

virgin

You can see from this chart that from 10am all the way to 3pm (5 hour period) – my download only is brought to it’s knee’s once I have used up 2.4Gigs by whatever means. You may argue that 2.4Gigs is a lot and I agree that I will not be downloading a Linux DVD every single day and will be at work anyhow for most part. The 3.87 gigs Iso you can see easy – tripped the monster into action and I was capped – for 5 Hours !!

This means I have no usable connection to speak of from let us say 2:30pm to 7:30pm (give or take) and if I am not careful – I can in fact get capped again from 9pm which would take me all the way to 2am, so I might as well be paying for a 2mbit / 100K connection at this rate.

The question remains – what can I do about this? Should I ring support and ask them to remove the cap? last time they just upgraded me to 20mbit and charged me for it – great support that.

capping, throttling, virgin

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This entry was posted by Mauldor on January 1, 2009 at 8:41 am, and is filed under Tech. Follow any responses to this post through RSS 2.0. Both comments and pings are currently closed.

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After writing this post – I did call Support and they went through the normal checks of “Are you on a wireless router”, “Do you have a firewall, Antivirus etc” and I finally just asked “have I been capped” – the answer was of course yes. I asked what could be done about this – nothing it seems – they have no control. They said they were going to pass me to another dept and I was then cut off. I suppose the only option is 1. Learn to download out of hours or 2. Change service.
http://www.mauldor.com mauldor

After writing this post – I did call Support and they went through the normal checks of “Are you on a wireless router”, “Do you have a firewall, Antivirus etc” and I finally just asked “have I been capped” – the answer was of course yes. I asked what could be done about this – nothing it seems – they have no control. They said they were going to pass me to another dept and I was then cut off. I suppose the only option is 1. Learn to download out of hours or 2. Change service.