itunes

Apple recently brought out both iTunes V9 & Quicktime 7.6.4 and you may well be tempted to download this, updates are good right? I was eager to update and went to the site to grab my copy (64bit Version) and update. The look of iTunes had gone from Black background to white and had a few new features. This will be no problem if you do not run Wirecast but if you do? Then you may be in for a shock.

Updating iTunes

When you update iTunes, it updates Quicktime and takes this from 7.6.2 to 7.6.4 and if you run and use iTunes (as I do), then it will update your Music library to the new format. All seems well until the next stage – you try and run Wirecast.

Wirecast Crashes

Upon running Wirecast, it tells me the program has failed and is looking for a solution with no visible reason why it has failed. At this point I wondered if I had installed a Windows update, did WebCamMax kill it or has my WebCam Driver been updated for example? Looking into the event Log helps:

Faulting application name: Wirecast.exe, version: 3.5.4.1, time stamp: 0×4a8beecf
Faulting module name: quicktime.dll, version: 3.5.4.1, time stamp: 0×4a8bee8e
Exception code: 0xc0000005

Now it was clear, Wirecast needs Quicktime to run and as they have updated in some way the windows version, wirecast will fail every time.

The Solution…..

First thing I did was export my playlist to XML format from iTunes V9, I then add/removed both Quicktime & iTunes. I had on my drive a copy of iTunes V8.2 and re-installed this – at which point it told me my library on iTunes was in the wrong format. I deleted the folder in “My Music” and it re-created a fresh one then I exported the XML back in. I now ran Wirecast and this ran straight away.

Does it kill the Apple version?

Rob from Corndog Computers did a quick test and it ran fine – so all Apple users are happy to update no problems. People may well blame windows here but it was Apple who wrote Quicktime so …..

Will it be fixed?

I have emailed a few people inside Telestream so they are aware of the issue, made many people aware in the streaming community and posted a forum post on Wirecast side. I am sure the Programmers will issue a fix soon as it could effect a lot of people – at least a handful know about this now.