I wish to write about my sister dealing so far with this company, you can find them HERE and they go by the name of Dino PC. I already wrote about this before in my previous story but we ask, what has happened since? Is my sister now a happy end user of a fast and cheap desktop pc and was my shouts of “go to Dell” all wrong?
They admit defeat
They finally say that it could be a hardware issue and they will sink the cost (£40) of getting the product back, testing it fully and making sure she has a working computer. She really wanted her money back at this stage so she can deal with a proper company (like Dell) and in the future listen to what I have to say. The Company issue a pick up with I think FedEx and we wait. The instructions were strange, they told her to seal the case so that it if they opened it (which meant a hardware failure) she could check this. This so far sounded very dodgy to me and I advised my sister to melt candle wax (small blob) on the side of the case were the panel comes off.
Snow and more Snow
As a stroke of bad luck though, the snow stopped the people getting to the door it seems and they were unable to pick the package up. The next day they also filed the same notice but at the same time said they left a card? It was either bad weather stopping FedEx (which meant no card) or nobody was in (which there was). DinoPC later contacted my sister and explained that they had been charged the £13 even though no pickup was made, you now begin to ask were this £40 charge came about right?
Getting Married
It seems an email came forth saying the person dealing with this collection / fix is now away as he is getting married but he shall be back on Monday – so that’s 4 days more of waiting before anything happens. Begs the question, is there only a handful of people who work there and only one can do returns?
It gets there in the end
They arrange another collection, it gets picked up now nothing – no emails, no phone calls or even a letter to say they had got the item and how long they plan to take with this computer – we call this very bad customer service. I finally send an email near the end of the week and they respond quickly saying that the machine is in testing and takes 5 working days after which it is fixed and returned. My sister gets an email later that days (funnily enough) saying it has been fixed and despatched and will arrive the next day.
The Machine lands
So the machine turns up and with it there is a check list, it states that the motherboard was replaced and it is working and passed all the other tests. It is also ticked to say it is in 100% A1 condition physically. No power lead was in the box – that was sent with the machine but with luck she had one from the printer. The side of the case was scratched to hell – not quite the condition she sent it in. She plugged in the power cord, made sure the power switch was on, the power supply on/off switch was on and pressed the on/off switch on the front……. NOTHING.
Some random guesses
The power supply might have died, the connector from the power supply might have come loose. The CPU might have been knocked out during the journey or the motherboard might be dead all over again. It is hard to say and quite rightly she is not about to rip the machine apart and try to fix this. This will have to wait till Monday until it all start again – she will fight for her money back now as this is getting silly. The Company will have lost some money already over this considering it was £13 x 2 for delivery and the time it took the person to test it (wages).
The on-going fight
My sister is now disheartened and still without a working computer, one that she has paid for already, she wants her money back so she can go forth to say Dell and get a working computer from a company who can support her. Dino Pc will fight to the bitter end – they do not want to loose money and no way will they want to give her the money back. I have advised her to take picture of the case and email them explaining she wants her money back. Should they say no (which I suspect they will) – then this is now a matter for trading standards and/or the credit card company.
