An update on the broken iMac, I took it to an Authorised Apple repair centre about 30 minutes drive away on Wednesday 14th Sep, dropping it off right after work. I expected them to start working in this on the Thursday and with some luck have it ready for collection by Saturday, I say this given that they had hardly any items out on the shop floor and never looked that busy. They took until Friday in fact to work out what was wrong and they come to the conclusion it was a power supply. I called them right back explaining that if you hold the power button in while plugging in the power cable, all the fans come on – this to me says it is not the power supply. They assured me thought that this is what Apple said it could be – what was I to know right?
Monday was the day they said the Power supply would arrive from Apple, I gave them the benefit of the doubt and waiting until 3:30pm on a Tuesday to call them asking if they had it fixed yet, I got told they will fit the part and get back to me. Ten minutes later the engineer called who went on to say what he had done so far. He had swapped the power supply, the logic board and various cables and still nothing, it was not until he took out the hard drive that the system came to life. I recall saying it was the hard drive when I took it in due to the fact that it was clicking when trying to power the machine on.
Now that we established it was the hard drive, surely a simple replacement from the shop (who sell PC parts) and job is done right? Well not quite, they need to ‘order’ one from Apple, await delivery, fit and install Lion and then test – all before I can have my machine back. I am going to have a guess that my machine will be working by Saturday and I can then go and pick it up.
If this had been my only machine – the lack of the computer would have been annoying, why does an Apple authorised repair centre not have the parts in stock?
