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Steelseries Support

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Do you ever wonder what happens if you buy a product which is famed for having top notch customer services and your product goes wrong? I bought from PCWorld  a set of 7H Series headphones. These headphones by the name of them designed for gaming come apart in various sections. I wrote about these previously here and at first these were very good and worked as they should. I even went online and registered them with Steelseries in the event of a problem. 

I always keep my receipts tucked away in the event of an item breaking and normally if I have issues with anything, I can quickly get it back to the shop and get replaced or fixed. In this instance I choose to try and get the fault fixed by steel series. I started by logging a call online and soon I had a reply stating that if I provided my name + address, they would send me a cable as follows:

We can send you a replacement cable through the mail, which should resolve the issue. I will need your full shipping address. The cable will be shipped out via US Postal Service free of charge, so it will not have tracking information available. Using USPS allows us to ship the cables free of charge. Please allow 2-15 business days for delivery. Please do not Solve the ticket until we verify that we have received your shipping information. Thank you for your patience.

Can you please post your address in this format and then remove the placeholders in your reply? (ie. remove Name:)

Name: and he sent me this very email
Street Address:
City:
State (If applies):
Country:
Postal Code:

Regards,
Randall B
SteelSeries Support

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