I read on the various blogs out there that T-Mobile have lost 471,000 people since the last quarter and too be honest if they operate anything like the UK side of the business, this is not a shocker at all to me. IN the UK we have a choice of T-Mobile, Orange (these two are now one of the same company), Vodafone and finally 3 plus we have places such as Carphone warehouse who deal with all the suppliers and just sell you a phone. Personally I hated Orange as a company as they had (at he time) limited coverage, more expensive phones / deals and generally bad staff. I use Vodafone at work and again, they operate like any faceless company. This left me with 3 and T-Mobile – the problem though? Smartphones have added an extra burden they cannot seem to cope with, once they sell you a deal, they are happy to forget about you. It’s about time the phone companies tried to find out what the customer want or you will end off as expected – running out of customers.
